Refund policy

Thank you for shopping at ShopLuxeBlend.store. We want you to be happy with your purchase. Please read our policy carefully before placing an order.

1. No Returns or Exchanges

  • Due to the nature of our business and hygiene concerns with beauty tools, we do not accept product returns or exchanges once an order has been shipped.

  • Please ensure your order details are correct before completing checkout.

2. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery at 📧 shopluxeblend@gmail.com with:

    • Your order number

    • Photos or video showing the damage/defect

✅ Once approved, we will issue you either:

  • A free replacement (same item shipped again), or

  • A partial or full refund (depends on the specific case) back to your original payment method.

3. Order Issues (Lost, Wrong Item, Missing Item)

  • If your package is lost in transit, or you receive the wrong/missing item, please contact us within 7 days.

  • We will investigate with our supplier and shipping partners. Once confirmed, we’ll issue a replacement or refund.

4. Non-Refundable Situations

We cannot offer refunds or replacements if:

  • You simply change your mind or no longer want the product.

  • The delivery delay is caused by factors outside our control (customs clearance, courier delays, holidays).

  • You provide an incorrect shipping address.

5. Processing Refunds

  • If approved, your refund will be processed back to your original payment method within 7–14 business days.

  • Shipping costs (if any) are non-refundable.

6. Contact Us

For any questions or concerns about refunds, please email us at:
📧 shopluxeblend@gmail.com